Hartsfield-Jackson International Airport

Hartsfield-Jackson Atlanta International Airport (H-JAIA) is the world’s busiest airport, handling nearly 90 million passengers and one million takeoffs and landings each year. In 2002, when the need for extensive renovations to H-JAIA became apparent, the City of Atlanta Department of Aviation (DOA) sought out A/E support services. Turner & Townsend Heery formed a joint venture with two local firms—minority-owned Matrix-3D and woman-owned Richard Wittschiebe Hand Architects—to create the Hartsfield Support Services Team (HSST). HSST is providing renovation, addition, demolition and upgrading services, as well as architecture, engineering, cost estimating and scheduling services for the Hartsfield-Jackson Development Program, which will go through 2015 under an indefinite delivery contract. All HSST projects within the H-JAIA program have been completed on time and within budget, due largely to HSST’s innovative scheduling and precise timing of the work.

HSST successfully performed landside and airside services without disruption to ongoing operations. The excellent working relationships among the joint venture firms composing the HSST team were a major factor in their ability to solve any challenges. The varying nature of the projects and their unique requirements led the HSST team to assign the same core team members to each task, thereby establishing continuity and continuous improvement.

Some of HSST’s projects in this complex program include:

  • Parking Deck Electrical/Structural Study
  • “T” Terminal Demolition
  • Vertical Transportation Upgrades
  • North and South Parking
  • Rescue and Fire Station #33
  • Control Tower Demolition
  • HVAC Upgrades
  • Concourses A, B, and Automated People Mover (APM) Station Upgrades
  • West Terminal Expansion
  • Terminal Central Utility Plant Chiller Renovation
  • International Terminal Delta Airline Projects


In 2015, as a member of the Atlanta Aviation Associates (A3) joint venture, Turner & Townsend Heery was selected to provide Program Management Support Services for H-JAIA’s anticipated $6 billion CIP to implement its 2030 Master Plan. A3 is working with H-JAIA management to develop a unified team and organization to seamlessly implement the airport’s capital improvement program. Its responsibilities include providing staff augmentation and specialty services to the Department of Aviation. Turner & Townsend Heery’s selection signifies another milestone in their latest partnership with the Department of Aviation in a 12-year history of serving as one of the on-call architecture and engineering teams.


Program Management


Atlanta, GA


Landside and airside improvements